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Cox Vs Xfinity
You must identify the right ISP to have a smooth and sustainable internet experience.
However, before settling on a specific internet service provider, gather information to see which ISP best meets your needs.
While doing so, you might be torn between some of the largest ISPs such as Cox and Xfinity. Therefore, which of them will best meet your needs between Cox and Xfinity?
In this review, we’ll compare and contrast the various features of Cox and Xfinity to help you decide which is better based on your area of residence. Let’s go!
Cox Vs Xfinity: Accessibility
Cox Vs Xfinity – Accessibility
Both Cox and Xfinity have cable internet, but coverage depends on state or area. You might find that these ISPs don’t cover your area.
So the first order of business is finding out the areas where both Cox and Xfinity are available.
Cox offers cable internet in 18 US states, namely
Arizona,
California,
Connecticut,
Georgia,
Florida,
Iowa,
Idaho,
Kansas,
Louisiana,
Massachusetts,
Nebraska,
Nevada,
North Carolina,
Ohio,
Oklahoma,
Arkansas,
Rhode Island,
Virginia.
On the other hand, Xfinity offers service in 39 states plus the District of Columbia.
Some of the states where Xfinity is concentrated include California, Denver, Houston, Illinois and Miami. So it’s clear that Xfinity is the winner in this category.
Cox Vs Xfinity: Approval Rating
Cox Vs Xfinity – Approval Rating
According to the ACSI (American Customer Satisfaction Index) survey report, Cox communications managed a total score of 60/100.
This is actually a good score because it’s almost close to the industry average, that’s 62.
This means that Cox communications are very effective when it comes to dealing with customer complaints as well as other customer-related issues.
Cox is renowned for providing on-time customer support to its users. In fact, if you’re scheduled to get a technician, and they are late, you will earn credits of up to $20.
Xfinity scored 61 out of 100 according to the same ACSI (American Customer Satisfaction Index) survey report. This means Xfinity is ahead of Cox in customer support.
Both Cox and Xfinity cross each other every year when it comes to approval ratings. So we’ll call this a tie, albeit Xfinity is slightly ahead of Cox.
Cox Vs Xfinity: Charges
Cox Vs Xfinity – Charges
Equipment
Cox and Xfinity have some of the lowest equipment rental fees among major US ISPs. Cox’s Panoramic Wifi gateway rental fee is typically $13-15/month, while Xfinity’s xFi gateway rental fee is $14/month (or $25/month for the xFi Complete package that includes unlimited data).
However, keep in mind that both Cox and Comcast Xfinity allow their customers to buy their own compatible modem at no extra fee.
Installation
Both Cox and Xfinity provide professional installation services at a fee. Cox charges $100, which is more than double what Xfinity charges, coming in at $40.
This is something you should consider when choosing between these two ISPs.
However, if you’re just getting internet without cable TV, you might be able to get away with self-installation, which both Cox and Xfinity offer.
Cox Vs Xfinity: Perks
Both Cox and Xfinity are trying to give their best to customers, but unfortunately, there are always some technical faults along the way.
For instance, Cox offers up to 250+ channels in their higher-tier packages, while Xfinity offers 125-185+ channels depending on the package.
However, Cox offers low-income customers a plan called the ‘Connectivity Program’, which has no terms and conditions for subscribers.
Likewise, Xfinity also offers internet to low-income households, albeit not as good as Cox.
Xfinity generally offers more bundle options and higher top speeds than Cox.
Cox Vs Xfinity: Pricing and Speeds
Cox offers its customers five-speed tiers: 10mbps, 50mbps, 150mbps, 300mbps, and 1000mbps.
If you’re not a frequent internet user or don’t have a lot of people using the internet in your house, the 10mbps plan should do.
Xfinity’s speed tiers vary by region and have changed over time, with current plans typically starting at 50 or 100 Mbps.
Again If you’re not a frequent internet user or don’t have a lot of people using the internet, the 10mbps plan should do.
When it comes to speeds, both Cox and Xfinity have lightning-fast internet plans, so we’ll give each a 5-star rating.
Xfinity and Comcast are the same company (Comcast operates under the Xfinity brand name for its consumer services). See the table below to learn more.
| Cox Interent Plans and Pricing | Price | Max Download Speed |
|---|---|---|
| Go Fast | $50.00/Mo | 100Mbps |
| Go Faster | $70.00/Mo | 250Mbps |
| Go Even Faster | $90.00/Mo | 500Mbps |
| Go Super Fast | $110.00/Mo | 1000Mbps |
| Go Beyond Fast | $150.00/Mo | 2000Mbps |
| Xfinity Internet Pricing and Plans | Price | Max Download Speed | Type |
|---|---|---|---|
| Connect | $35.00/Mo (standard rate: $69/month) | 150 Mbps | Cable |
| Fast/X-500 | $65.00/Mo | 500 Mbps | Cable |
| Superfast | $70.00/Mo | 800 Mbps | Cable |
| Gigabit/X-GIG | $80.00/Mo | 1200 Mbps | Cable |
| Gigabit Extra | $80.00/Mo (standard rate: $119/month) | 1300 Mbps | Cable |
| X-2GIG | $115.00/Mo | 2000 Mbps | Cable |
| Gigabit Pro | $299.95/Mo | 3000-60000 Mbps | Fiber |
Final Thought
Xfinity beats Cox in this duel mainly due to their extensive coverage and plans available to users. However, Cox still offers solid plans in areas where it’s available.
In addition, if you want TV plans, Cox is the better option because its bundle plans offer great value.
See Also